Courses » SAP Online Training » SAP CRM Online Training

 

SAP CRM Online Training

 

CRM 7.0 Overview

 

• SAP CRM - The complete solution
• CRM architecture & Component integration
• Careers @ SAP CRM 7.0
• SAP SD and CRM Integration

 

Master Data

 

• Organizational Mgmt in SAP CRM
• Territory Mangement
• Business Partners
• Products
• Product Catlogs
• Installed Base Mangement
• Warranty Management
• Solution Database

 

Basic Functions

 

• Transactions
• Date Management
• Text Management
• Pricing
• Billing
• Free Goods
• Product Configuration
• Output configuration
• actions
• Business workflow
• UI framwork and Configuration
• Credit Management
• Multi Level Categoration
• Funds Management
• Cliams Management
• CRM Marketing
• Solution Overview of Marketing
• Campaign Management
• Key figure planning
• Lead Management
• Marketing Calendar
• Personalized Mail
• Segmentation
• List Management
• Bounce Management

 

CRM Sales(Sales Force Automation…SFA)

 

• account Planiing
• Activity management
• Oppurtunity Management
• Pipeline Performance Management
• Quotation and order Management
• Outline ageements in CRM Sales
• Availiability Check
• Taxes
• Rebate Processing

 

CRM Service

 

• Solution Overview of Service
• Service Contract Management
• Warranty Management
• Product Service Letters
• Service Orders and Quotation
• Web Requests
• Complaints and Returns
• In House repair orders
• Service resource Planning
• Case Management
• Service Confirmations

 

CRM Interaction Center

 

• IC in Marketing
• IC in Sales
• IC in Service

 

CRM Field(Mobile)

CRM Webchannel

 

• CRM Webchannel B2B
• CRM Webchannle B2C
• Internet customer Self Service(ICSS)

 

Scenarios in CRM

Marketing Scenarios

 

• Campaign Management
• Segmentation

 

Sales Scenarios

 

• Lead to Cash
• Service Scenarios
• Service Order Management

 

CRM General

 

• ACE
• Email
• Work List
• Template Designer
• Survey Tool

 

CRM Technical Topics

 

• Software Agent Framework
• Easy Enhancement Workbench
• Rule Builder, Rule Modeler

 

CRM Project management

 

• Solution Manager
• Project Management In CRM
• Resume Guidance
• FAQs
• Mock Interviews